Profile
Prior to joining NUS-ISS, Raymond led the Service Experience Design Co-Lab and served as a lecturer at Nanyang Polytechnic School of Design & Media. A practitioner in Human-Centered Design, he has spearheaded impactful collaborations across diverse sectors, including finance, healthcare, education, retail, hospitality, and government agencies, driving transformative projects to enhance user experiences.
Raymond has also been at the forefront of research innovation, utilizing advanced tools such as eye-tracking technology to uncover deep insights into user behavior. His contribution was recognized and was presented with the MOE Outstanding Innovator Award. As an educator, he has designed and launched comprehensive training programs in Service Design, equipping organizations with the tools and strategies needed to embrace innovation through human-centered practices
- Masters in Service Design (DIST), University of the Arts London, London College of Communications
- Bachelor in Industrial Design (1st Hons), University of Canberra, Australia.
- Specialist Diploma in Teaching & Learning (Higher Education), Nanyang Polytechnic & NTU,NIE
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